Pertinent Information: Full-time position. Steady days, Monday – Friday 9:00 am – 5:00 pm. 100% in-person. Forward facing, lots of customer interaction. Full details to be provided at time of interview.
Wage: $20-$30/hr. A more junior/intermediate candidate can expect to see anything between $20-25/hr. A more seasoned candidate can expect to be between $25-30/hr.
Location: Windsor, ON.
Job Description
Our customer is seeking a highly organized and customer-focused Customer Service Representative / Order Entry / Administrative Assistant to join their team. This position serves as the primary point of contact for customers and plays a key role in supporting daily office operations, processing orders, scheduling appointments, customer service and ensuring a seamless experience from initial inquiry through project completion.
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities to include the following, but not limited to:
Customer Service
- Answer incoming phone calls, emails, and walk-in customer inquiries professionally and promptly.
- Provide customers with information regarding products, services, pricing, lead times, and installation schedules.
- Assist homeowners, contractors, builders, designers, and suppliers with inquiries and order updates.
- Resolve customer concerns and escalate issues when necessary.
- Maintain positive customer relationships and ensure a high level of customer satisfaction.
Order Entry & Sales Support
- Accurately enter customer orders, quotations, and project information into company systems.
- Review orders for completeness and accuracy before processing.
- Prepare and distribute quotes, work orders, invoices, and other documentation.
- Coordinate with sales representatives, templating teams, production staff, and installers to ensure smooth project execution.
- Update customer records and track order progress throughout the production cycle.
- Monitor project timelines and communicate schedule changes to customers.
Administrative Support
- Maintain organized electronic and paper filing systems.
- Schedule customer appointments, site measurements, and installation dates.
- Prepare reports, spreadsheets, and administrative documents as required.
- Manage office supplies and assist with general office administration.
- Support management with special projects and administrative tasks.
Coordination & Communication
- Liaise between customers, sales staff, production personnel, and installation crews.
- Ensure all project details, measurements, specifications, and customer requirements are properly documented.
- Assist with scheduling and coordinating workflow to meet customer deadlines.
- Maintain accurate records of customer communications and project updates.
Qualifications
- Degree/Diploma in Business Administration or a related field is considered an asset.
- Minimum two (2) years of experience in customer service, order entry, administration, or office support.
- Experience in construction, renovation, stone fabrication, cabinetry, flooring, kitchen and bath, or related industries is considered a strong asset.
- Strong computer skills including Microsoft Office (Word, Excel, Outlook).
- Experience with ERP, CRM, or order management software is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively within a team environment.
- Professional and friendly customer-focused attitude.