Pertinent Information: Full-time, direct hire position. Excellent opportunity for a customer focused candidate looking to work for a reputable and long-standing manufacturing / production company in the Windsor area. Full details to be provided during the interview process.
Wage: $55,000 – $60,000/year + Bonus + Double Matched Pension + Comprehensive Benefits Package.
Location: Windsor, ON.
Job Description
The Sales Representative has three primary order creation (sales) responsibilities (1) Proactively managing and selling to the customers assigned to him / her and ensuring that these customers receive ahigh level of service, (2) Actively resolving any order discrepancies in his / her area of responsibility, and (3) Actively qualifying and responding to incoming customer inquiries assigned ot him/her and escalating those that are appropriate to other team members.
Responsibilities to include the following, but not limited to:
- Develop a strong business relationship with customers in the assigned sales focus area. Develop relationships primarily with buyers, but actively seek customer contacts across all facets of the customer (purchasing, engineering, quality and operations, general management).
- Performs Annual business Reviews, and ensures that al aspects of the business between the company and the customer remain current and well documented. This includes, but is not limited to pricing, product specifications and quality requirements. Generally, this includes providing updated quotes and ensuring that future demand is well planned to ensure a positive and smooth delivery of product over time.
- Resolve any Order Discrepancy holds in a timely manner to ensure customer orders are processed effectively per policy and procedure. This includes reviewing the nature and severity of the discrepancy and working with other sales associates (as necessary) to resolve the discrepancy in a timely manner.
- Qualify incoming assigned customer inquiries / leads and determine the appropriate course of action to effectively (1) secure the customer’s business, (2) develop strong relationships and (3) augment the company’s brand with the customer.
- Act as team member of the company’s Sales Entity to ensure that all actions for the assigned area are organized and completed to achieve objectives. Continuously evaluate customers & opportunities and refers qualifying customers to the appropriate sales associate for penetration activities when significant additional opportunity exists.
- Document all customer contact / correspondence per company policy as defined in the Order Creation Overview and actively use the customer contact database as an organizational tool ot complete current and plan future work.
- Travels as necessary to support the territory and company objectives, including but not limited to Company sales meetings, annual sales call plans, new business / opportunity development, customer relationship development, and resolution of any service or business issues with the customer.
- Complete other work assignments as necessary and as requested.
Qualifications
- Degree/Diploma in Sciences or Engineering Technology preferred
- Customer oriented – prior experience in customer service or sales is preferred
- Strong interpersonal communication skills
- Excellent written and oral communication skills
- Ability to travel based on business needs and sales objectives
- Excellent organizational skills, attention to detail and the ability to prioritize multiple functions/tasks to meet required deadlines
- Strong computer skills